Customer Care of Ncell

Ncell                    

Ncell is the no. 2 in Nepal with a 46% share and was renamed 2010 from Mero Mobile. In 2015/6 it was sold to Telia to the Malaysian Axiata Group giving it a new logo.

Its 2G is on 900 and 1800 Mhz 90% of the population, 3G is on 2100 MHZ in about 20 of the biggest towns. Ncell is the better provider in the country, but there are still many areas uncovered and don't expect high speeds.

They start off their 4G/LTE was further delayed in 2017 by taxation issues and as finally launched in June 2017 on 900 and 1800 MHz in Kathmandu Valley, including the areas of Nagarkot, Banepa, and Dhulikhel. In summer 2017 the cites of Biratnagar, Birtamode, Damak, Bharatpur, Hetauda, Birjung, Bhairahawa, Butwal, and Nepalguni were added to the 4G/LTE network. In 2019 seven of the country's provinces and over 1,000 locations nationwide are covered, making it Nepal's most extensive 4G network.

Contact Info:

Call Center :

Our dedicated team at our Call Center is ready to assist with any of your queries. Assistance is just a call away!
 

You can dial:
 

9005 from Ncell Prepaid Numbers

9007 from Ncell Pro & Ncell Biz Numbers

9809005000 from other numbers. 
 

Please note: Calls to IVR (900/9005) is free of charge. You will get 5 calls free every month to talk to the Call Center representative; standard charges will be applicable after 5 calls. Calling from other operators will be charged as per the standard tariff determined by the operator. Our call center operates 24X7.

Postal Address

Ncell Pvt.Ltd

Lalitpur Sub-metropolitan city, 

Ward no.4,Nakkhu

Phone: +977 980  555 4444